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Effectively manage your customers - GWCL staff told

A Customer Service Consultant, Mr. Abdul Rahaman Aaron Gado has entreated staff of Ghana Water Company Limited to as a matter of urgency effectively manage their customers.

Date Created : 5/29/2019 2:08:29 AM : Story Author : Kelven Y. Rashid/Ghanadistricts.com

According to him, this is the only way the company can realise the much anticipated increase in revenue mobilization.

He disclosed this during the opening session of a two day customer service training for staff of the company in Bolga, the Upper East Regional capital.

The training workshop on the theme: "Effective Communication Leading to Excellent Customer Service Delivery" is to prepare staff on proper customer handling.

Mr. Aaron Gado scored the need for staff to use effective communication in managing customers hinting that "90% of our daily activities are all about communication" and "we must at all times speak and relate well to the customer to achieve our ultimate objective as a company" he added.

Mr. Gado further revealed that the ability to communicate effectively is a precondition for success in today’s business environment and "this is the only language the customer understands and you have nothing to lose for speaking effectively to a customer".

He also touched on the appearance of staff and pleaded for a progressive change in how they appear at work.

On his part, the Upper East Regional Chief Manager of GWCL, Mr. Kenneth Ennin in his welcome address called on staffs to take the training serious since it was a transformational exercise.

He maintained that it was the only way to grow the company "we have to replicate what we will learn here and this will help the company in diverse ways".

Mr. Ennin also encouraged the staff to replicate the effective management in their various homes. This he said will introduce an ever lasting peace in their homes.

The calm but outspoken Regional Manager challenged the staff to cultivate the habit of keeping a clean environment. "A friend who visited us last week told me Bolga office has the best environment" he boasted with a smile.

The Regional Commercial Manager, Mr. Eric Kanpim in an exclusive interview thanked the staff for taking the training serious. He maintained that it was the only way to build a good relationship with the customer.

The Regional Human Resource Manager, Mr. Francis Apeano disclosed that the training is the first face of planned trainings underway.

He also revealed that the training is so dear to the company considering the competitive nature of our business environment.

The training which brought together over sixty (60) staffs from the Bolga, Bawku and the Navorongo districts will last for two days.

Participants were pulled from the Commercial Department, Distribution, Account department, Water Quality, Administration and Human resource department.